decisions of public authorities are often written in a German office, which makes it difficult for the reader to grasp the essentials and understand immediately. Incomprehensibility can lead to communication problems. This in turn leads to an unnecessary hurdle between citizens and administration. Mistrust in the decisions of the Authority is the result. In order to understand break down barriers, are now used in the basic security citizen-friendly decisions. With representatives from counseling centers for the unemployed and beneficiaries, the Federal Employment Agency (BA) has drafted the letter to understand. These include, for example, the granting or rejecting applications for unemployment benefit II are to be sent out every year millions. Decision to grant leave alone ten million a year, the Job Center.
"With a clarity of language, we want to increase the acceptance in the work of the Job Center build and therefore more confidence in our decisions, "says Heinrich Alt, Chief basic security at BA. Old hopes that this is also a reduction of contradictions that are often brought only because decisions are not understood. Old but also warns against too high expectations: "The optimal decision does not exist. We will always have a conflict between citizen-friendly formulation and regulatory requirements. "
whether the new formulations are actually understandable, were tested in practice. Customers' reactions were all positive. It means, for example no longer be: you are or were under § 60 First Book of the Social Code (SGB I) required to inform the above mentioned authority of any changes in the ratios that are relevant to the performance. That obligation, you are at least gross negligence failed to comply (§ 48 para 1 sentence 2 No. 2 Tenth Book of the Social Code - SGB X). In the period from 10/15/2009 to 10/31/2009 were paid benefits under SGB II in the amount stated in error.
But: Since you are on the available documents, a significant change for entitlement to benefits in Their circumstances have not given late, was created an overpayment.
Source: arbeitsagentur.de
